Crisis Buddy & Safety
Emergency contacts, alerts, safety guidelines for partners.
Crisis Buddy is a lightweight safety feature that lets users store trusted contacts inside your application. These contacts can be surfaced during high-stress moments, used as part of crisis-support flows, or presented to users who may need immediate human connection.
This feature does not automatically contact emergency services — it is a user-controlled safety tool designed to support responsible wellbeing applications.
What Crisis Buddy Provides
Crisis Buddy allows your app to:
add trusted emergency contacts
store multiple contacts per user
retrieve or display contact details
update or remove contacts
use contacts as part of your own crisis-handling UX
Each contact typically includes:
name
phone number
relationship
optional profile picture
These are stored securely and tied to the authenticated user.
How Crisis Buddy Works
Your app collects the user’s trusted contacts.
You send them to the API to store securely.
You can fetch all contacts whenever needed (e.g., crisis screen, support menu).
Your UI determines how and when to surface them.
There is no automated messaging, outbound calling, or emergency intervention done by therappai.
This ensures full control and responsibility remains with your application and your organisation’s policies.
When to Surface Crisis Buddy
Most developers show Crisis Buddy contacts in moments such as:
user reports a very low mood
concerning free-text entries
after a difficult therapy session
inside a “Get Help Now” menu
during guided grounding exercises
How you trigger or display these contacts depends on your product experience and user flow.
Safety Guidelines for Developers
To implement Crisis Buddy responsibly:
Don’t automate emergency actions
Do not automatically call, message, or notify contacts. Always involve the user.
Offer clear choices
Provide buttons like:
Call now
Message contact
Open support resources
Use respectful language
Avoid alarming or clinical wording. Keep it supportive and clear.
Ensure quick access
Make contacts easily accessible from crisis-related screens.
Handle sensitive data securely
Store contact info according to your security, privacy, and compliance standards.
How Crisis Buddy Fits With Other Features
Crisis Buddy works best when integrated with:
Mood Tracking
If mood entries show severe or persistent lows, your app can surface Crisis Buddy options.
AI Therapy Sessions
If the user expresses distress, your UI can display contacts or a “Get Help” panel.
Content Library
Grounding or calming exercises can offer Crisis Buddy as an option at the end.
Important Notes
therappai does not monitor crisis activity.
therappai does not contact emergency services or personal contacts.
You are responsible for how the feature is used in your product.
Crisis Buddy is a supportive, user-controlled safety layer, not a crisis-intervention system.
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