# FAQs

This section provides answers to common questions and explains how to get help while integrating therappai. Whether you're building a consumer wellbeing app, workplace experience, or internal tool, these resources will help ensure your integration is smooth, reliable, and easy to maintain.

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## **FAQ**

#### **1. What is therappai?**

therappai is an AI-powered mental-wellbeing platform offering chat, voice, and video therapy, plus CBT/DBT content, mood tracking, routines, and crisis buddy features — all accessible through a simple REST API.

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#### **2. Who can use the API?**

Any application that wants to embed mental-wellbeing functionality:

* wellbeing apps
* HR/workplace platforms
* coaching tools
* digital therapeutics
* educator platforms
* employee portals
* consumer health apps

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#### **3. Does therappai store user messages?**

Yes, but securely and privately. User data is encrypted and treated as confidential.\
Your app may store chat history locally for UX purposes, but must follow privacy guidelines.

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#### **4. Does therappai contact crisis services?**

No. therappai does **not** contact emergency services or third parties.\
Crisis Buddy is a user-managed support feature, not an escalation system.

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#### **5. Can employers see user messages or mood logs?**

Absolutely not.\
Workplace partners only see **aggregated usage data**, never individual details.

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#### **6. Does the API support video therapy?**

Yes. You can generate AI therapist videos via the `/liveavatar/generate/` endpoints.

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#### **7. Can I use my own UI for chat and videos?**

Yes — therappai provides the content, not the interface.\
You have full control over chat bubbles, video player layout, colours, and UX.

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#### **8. Do I need to store conversation history?**

No, the API is stateless per request.\
You can store history locally or server-side if your UI requires it.

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#### **9. Are there SDKs?**

Currently, therappai offers an API-first integration.\
SDKs may be released later for:

* JavaScript/TypeScript
* React Native
* Swift/Kotlin

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#### **10. What languages do the AI therapists support?**

therappai supports multiple languages.\
Chat, video, and voice models will default to the user’s message language.

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#### **11. How do I get test credentials?**

You can sign up directly through your integration flow.\
A staging environment may be provided depending on your plan.

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#### **12. How often should access tokens be refreshed?**

Refresh tokens are long-lived.\
Access tokens should be refreshed whenever a token-expired response occurs.

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#### **13. How does pricing work?**

API access may be tied to your therappai plan (per user or usage-based).\
Contact us to discuss enterprise or volume integrations.

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#### **14. Can I use therappai in production now?**

Yes — the API supports production use cases for consumer and enterprise apps.