FAQs
Common questions developers ask.
This section provides answers to common questions and explains how to get help while integrating therappai. Whether you're building a consumer wellbeing app, workplace experience, or internal tool, these resources will help ensure your integration is smooth, reliable, and easy to maintain.
FAQ
1. What is therappai?
therappai is an AI-powered mental-wellbeing platform offering chat, voice, and video therapy, plus CBT/DBT content, mood tracking, routines, and crisis buddy features — all accessible through a simple REST API.
2. Who can use the API?
Any application that wants to embed mental-wellbeing functionality:
wellbeing apps
HR/workplace platforms
coaching tools
digital therapeutics
educator platforms
employee portals
consumer health apps
3. Does therappai store user messages?
Yes, but securely and privately. User data is encrypted and treated as confidential. Your app may store chat history locally for UX purposes, but must follow privacy guidelines.
4. Does therappai contact crisis services?
No. therappai does not contact emergency services or third parties. Crisis Buddy is a user-managed support feature, not an escalation system.
5. Can employers see user messages or mood logs?
Absolutely not. Workplace partners only see aggregated usage data, never individual details.
6. Does the API support video therapy?
Yes. You can generate AI therapist videos via the /liveavatar/generate/ endpoints.
7. Can I use my own UI for chat and videos?
Yes — therappai provides the content, not the interface. You have full control over chat bubbles, video player layout, colours, and UX.
8. Do I need to store conversation history?
No, the API is stateless per request. You can store history locally or server-side if your UI requires it.
9. Are there SDKs?
Currently, therappai offers an API-first integration. SDKs may be released later for:
JavaScript/TypeScript
React Native
Swift/Kotlin
10. What languages do the AI therapists support?
therappai supports multiple languages. Chat, video, and voice models will default to the user’s message language.
11. How do I get test credentials?
You can sign up directly through your integration flow. A staging environment may be provided depending on your plan.
12. How often should access tokens be refreshed?
Refresh tokens are long-lived. Access tokens should be refreshed whenever a token-expired response occurs.
13. How does pricing work?
API access may be tied to your therappai plan (per user or usage-based). Contact us to discuss enterprise or volume integrations.
14. Can I use therappai in production now?
Yes — the API supports production use cases for consumer and enterprise apps.
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